Shipping & Returns

Shipping & Returns

Shipping

Ships free via UPS or FedEx ground, in compact boxes, anywhere in the contiguous US — no freight truck required. Shipping is free to all 48 contiguous states and DC; there is no surcharge at checkout.

  • Handling time: Orders ship within 1–2 business days via UPS or FedEx ground in compact boxes.
  • Transit time: 5–10 business days via UPS or FedEx Ground, depending on your location.
  • What arrives: Your couch arrives vacuum-compressed in compact boxes. Box dimensions are sized to clear standard doorways, hallways, and elevators — that's the entire point of the compression. See the product page or our Size Guide for exact box count and dimensions by configuration.
  • Delivery type: This is curbside/doorstep parcel delivery, not white-glove — the carrier will leave your boxes at your door or building entry, not carry them into a specific room or assemble anything. The compact boxes are manageable for most people to move solo, but plan for a second pair of hands if you'd rather not.

Returns

We want to be upfront about something most compressed-sofa brands don't mention: once foam has been unboxed and expanded, it cannot be vacuum-compressed back into its original box. That's just physics — the compression process isn't reversible with household tools. So a standard "repack it and ship it back" return doesn't really work for this product category, and we're not going to pretend it does.

Here's how we handle it instead, within 30 days of delivery:

  • (a) Return for a refund. Return shipping is the customer's responsibility and must use a trackable service. Furniture is bulky, so that cost can be real — worth checking dimensions before you buy, not after.
  • (b) Partial refund, keep it. For minor issues that don't justify a full return (a color that's slightly off from what you expected, for example), we may offer a partial refund so you can keep the couch — often the faster and less wasteful option for both of us.
  • (c) Donate locally, keep the receipt. For some returns, we'll arrange for you to donate the couch to a local charity of your choice and send us the donation receipt in place of shipping it back. This is available at our discretion depending on the reason for return.

Restocking fee: If your boxes are still sealed and the foam was never expanded, there's no restocking fee — you pay return shipping and nothing else. If the boxes were opened and the foam expanded, a 10% restocking fee applies on top of return shipping, which is why options (b) and (c) are often the better deal. Ask us.

Get approval first. Email us before you ship anything back and we'll issue a Return Authorization plus the correct return address — it isn't always the address on your original parcel. Returns sent without approval may not be accepted.

Refund timing: Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return. Your bank may take a little longer to post it.

Damaged on arrival

If a module arrives damaged:

  1. Take photos of the damage and the packaging (including the shipping label) within 48 hours of delivery. For functional or hidden defects that weren't visible on arrival, you have 7 days.
  2. Send them to us at services@bonelesscouchliving.com.
  3. We ship a replacement module — no need to return the damaged one in most cases — or issue a full refund including shipping, your choice.

No restocking fee ever applies here. Because Boneless Couch Living is modular, a damaged-on-arrival issue is almost always a single-module problem, not a whole-couch problem. We fix the part that's wrong.

90-day quality guarantee

Separately from the 30-day return window: if a manufacturing or quality defect shows up within 90 days of delivery, you can request a refund or a replacement, and we cover the cost of shipping the replacement to you. See our coverage page for what's covered beyond 90 days.

What's not covered

  • Requests outside the applicable window (30 days for returns, 48 hours / 7 days for damage, 90 days for quality claims)
  • Final sale items and gift cards
  • Damage from abnormal use — impact, scratching, liquid soaking, self-modification, unsuitable environment, or improper assembly
  • Force majeure — fire, flood, earthquake, lightning, power surge, or similar

Questions before you order

If you're unsure whether a configuration will fit your space, check the Size Guide before you buy — doorway and stairwell math is the thing worth double-checking, not the couch itself.

Full terms are in our Refund Policy.

Last updated: August 25, 2026.