Shipping & Returns

Shipping & Returns

Shipping

Ships via UPS or FedEx ground, in compact boxes, anywhere in the contiguous US — no freight truck required. Shipping costs are calculated at checkout.

  • Handling time: Orders ship within 1–2 business days via UPS or FedEx ground in compact boxes.
  • Transit time: 3–7 business days via UPS or FedEx Ground, depending on your location.
  • What arrives: Your couch arrives vacuum-compressed in 2 boxes. Box dimensions are sized to clear standard doorways, hallways, and elevators — that's the entire point of the compression. See our Size Guide for exact box dimensions by configuration.
  • Delivery type: This is curbside/doorstep parcel delivery, not white-glove — the carrier will leave your boxes at your door or building entry, not carry them into a specific room or assemble anything. The compact boxes are manageable for most people to move solo, but plan for a second pair of hands if you'd rather not.

Returns

We want to be upfront about something most compressed-sofa brands don't mention: once foam has been unboxed and expanded, it cannot be vacuum-compressed back into its original box. That's just physics — the compression process isn't reversible with household tools. So a standard "repack it and ship it back" return doesn't really work for this product category, and we're not going to pretend it does.

Here's how we handle it instead, within 30 days of delivery:

  • (a) Prepaid return. We'll send you provided return bags and instructions for shipping the couch back uncompressed. We cover the label.
  • (b) Partial refund, keep it. For minor issues that don't justify a full return (a color that's slightly off from what you expected, for example), we may offer a partial refund so you can keep the couch — often the faster and less wasteful option for both of us.
  • (c) Donate locally, keep the receipt. For some returns, we'll arrange for you to donate the couch to a local charity of your choice and send us the donation receipt in place of shipping it back. This is often available at our discretion depending on the reason for return.

Refund timing: Refunds are issued to your original payment method once your return is processed.

Damaged on arrival

If a module arrives damaged:

  1. Take photos of the damage and the packaging within 48 hours of delivery.
  2. Send them to us through our support contact.
  3. We ship a replacement module — no need to return the damaged one in most cases.

Because Boneless Couch Living is modular, a damaged-on-arrival issue is almost always a single-module problem, not a whole-couch problem. We fix the part that's wrong.

Questions before you order

If you're unsure whether a configuration will fit your space, check the Size Guide before you buy — doorway and stairwell math is the thing worth double-checking, not the couch itself.