Shipping policy
We ship compressed sofas in compact parcels via UPS or FedEx Ground — no freight truck, no appointment window, no white-glove surcharge. Here's exactly what to expect.
Where we ship
We currently ship to the contiguous United States (48 states). We do not ship to Alaska, Hawaii, US territories, PO boxes, or international addresses.
Shipping cost
Shipping is free to all 48 contiguous states and Washington, DC, on every order and every configuration. No surcharge is added at checkout.
Processing time
Orders are picked, packed, and handed to the carrier within 1–2 business days of payment clearing. Orders placed on weekends or US holidays begin processing the next business day.
You'll get a shipping confirmation email with tracking as soon as the label is scanned.
Transit time
- 5–10 business days via UPS or FedEx Ground, depending on how far you are from the origin warehouse.
Transit times are carrier estimates, not guarantees. Weather, carrier backlogs, and peak season can add days. Once a parcel is in the carrier's network we track it alongside you, but we don't control its speed.
What arrives
Your couch ships vacuum-compressed in compact boxes. Box count and dimensions vary by configuration and are listed on the product page and in our Size Guide. The boxes are sized to clear standard doorways, hallways, and elevators — that's the entire point of the compression.
Delivery method
This is curbside / doorstep parcel delivery, not white-glove service. The carrier leaves your boxes at your door or building entry. They will not carry them into a specific room, unpack them, or assemble anything.
The compact boxes are manageable for most people to move solo, but plan for a second pair of hands if you'd rather not lift them alone.
Multi-box orders
Larger configurations ship in more than one box, and boxes in the same order don't always arrive on the same day. If one box arrives and another is still in transit, give it 2–3 business days before contacting us — split delivery is normal, not a lost parcel.
Wrong address
Please double-check your shipping address at checkout. If a parcel is returned to us or requires re-delivery because of an incorrect or incomplete address, the re-shipping cost is the customer's responsibility.
If you catch a mistake before the order ships, email us immediately and we'll correct it at no charge.
Lost, stolen, or damaged parcels
- Damaged on arrival: photograph the damage and the packaging within 48 hours of delivery and email us. We ship a replacement module free — see our Refund Policy.
- Marked delivered but missing: check with neighbors and your building's package area first, then contact us within 7 days of the delivery scan and we'll open a carrier trace.
Questions
services@bonelesscouchliving.com — order number in the subject line gets you a faster answer.